Privacy Policy

We collect only what we need to give you a triage answer and run the service:

• Your email address, used to send your one-time sign-in link and to tie repairs to your account.
• What you submit for a triage: photos you upload, the symptom you describe, and details such as appliance type, brand, and model number.
• What you do with a verdict: the choice you make (DIY or call a pro), the outcome you log, and any feedback you send, used to improve the product.
• Basic usage events: anonymous, aggregate signals about steps in the flow (for example, that a triage was completed) and, if you arrive from an ad, the campaign tags in the link, used to understand how well the service works. We do not use third-party advertising trackers.

We use your information to produce your triage answer, operate and secure your account, provide support, and improve the quality and safety of the service. We do not sell your personal information, and we do not use your photos to advertise to you.

We rely on a small number of trusted providers to run FixOrCall:

• Supabase stores your account, your repairs, and your uploaded photos (in a private storage bucket).
• Anthropic is the AI that reads your photo and description to produce the triage. Your submission is sent to Anthropic to generate the answer.
• Resend and our email/hosting providers deliver sign-in links and run the site.

Each provider handles your data only to perform its function for FixOrCall.

We keep your repairs and photos so you can see your history, and for as long as your account is active. You can ask us to delete your account and associated data at any time by emailing us.

You can request access to, correction of, or deletion of your data by emailing support@getfixorcall.com. You can stop using the service and request account closure at any time. FixOrCall is intended for adults (18+) and is not directed to children.

Photos are stored in a private bucket and served only through short-lived signed links to you. Access to other users' data is restricted by row-level security. No system is perfectly secure, but we work to protect your information and limit who can see it.

We may update this policy; the “effective” date above will change. Questions or requests? Email support@getfixorcall.com.